Effective Date: July 31, 2026
At Gaba Opticals, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
You may request a return if:
The item is damaged, defective, or incorrect upon delivery.
The return request is submitted within 7 days of receiving your order.
The product is unused, unworn, and in its original condition.
All original packaging, tags, accessories, and any complimentary items are included.
Products that do not meet these conditions may not qualify for a return or refund.
For hygiene and customization reasons, the following items cannot be returned or exchanged unless they arrive damaged or incorrect:
Prescription glasses with custom lenses
Customized or personalized eyewear
Products showing signs of use, wear, or damage caused after delivery
Items returned without original packaging or accessories
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. Include your order details along with clear photos of the product and packaging so we can review your request promptly.
Once verified, we will arrange an appropriate replacement or refund.
After receiving and inspecting your returned item, we will notify you of the outcome.
If your refund is approved, it will be processed using the original payment method whenever possible. Processing times may vary depending on your payment provider.
If the original payment method is unavailable, an alternative refund method may be arranged where applicable.
We offer exchanges for eligible items that are defective, damaged, or incorrectly delivered. Exchange requests are subject to product availability.
If the return is due to our error, such as receiving the wrong or damaged item, we will cover the return shipping costs.
If the return is requested for any other eligible reason, the customer may be responsible for the return shipping charges.
Orders may be canceled before they have been processed or shipped.
Once an order has been dispatched, it cannot be canceled. In such cases, customers should follow the return procedure outlined in this policy if the item is eligible.
All returned products are inspected upon receipt. Refunds, replacements, or exchanges are approved only after confirming that the returned item meets the conditions stated in this policy.
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Gaba Opticals
Karachi, Pakistan
Email: [email protected]
Customer Support Hours:
Monday to Saturday: 9:00 AM – 5:00 PM (Pakistan Standard Time)
We strive to respond to all inquiries during our business hours and resolve return requests as quickly as possible.